Last updated: March 22, 2026

Neighborhood Freebies Support

Welcome to Neighborhood Freebies support. Here you'll find answers to common questions and help with using the app.

Getting Started

How do I create an account?
When the app opens for the first time, a popup will occur asking you to allow notifications. Select allow if you want notifications to be sent to you for new local posts or messages from other users. Then enter your first name, last initial, and your home address. We use your address to show you freebies within about 1,000 feet of your home.
Is my address and name kept private?
Only your first name and last initial are shown in the app when communicating with neighbors. Your address is stored securely, is not shared with other users, and is used only to find freebies near you. Please see our privacy policy for details.

Posting & Browsing

How do I post a freebie?
Tap "New Post," add a title, description, and photos. Other neighbors within about 1,000 feet of your home will see your post.
Who can see my posts?
Only neighbors within approximately 1,000 feet (a couple of blocks) of your home address can see your posts.
How do I request a freebie?
Find an item you want and tap "Request". The item's poster will receive a message and will message you if they choose to give you their item. Note that you can also message the poster to find out details about the item. To do this, tap the "Ask" button.

Messaging & Notifications

How do I message other users?
Find a post you're interested in, then tap "Ask". For existing conversations or incoming messages from other user's about your posts, tap the mail icon to navigate to the messages page.
Why aren't I getting notifications?
Make sure you've enabled notifications in your phone's settings for Neighborhood Freebies. Go to Settings > Notifications and ensure the app is enabled.

Troubleshooting

I don't see any freebies nearby.
It's possible no one in your neighborhood has posted yet. Encourage friends and neighbors to join! You can also create posts yourself.

Account & Privacy

How do I delete my account?
For account deletion instructions, please visit our account deletion page or contact support below.
What data do you collect?
Please review our privacy policy for detailed information about what data we collect and how we use it.

Still Need Help?

If you have questions not answered above, please contact us:

Email: neighborhood.freebies@gmail.com

We typically respond within 24 hours.

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